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General Terms & Conditions

General Terms & Conditions

Taxes and Customs

If you are a VAT registered company our customer services department can correct the invoice issued so that your company can account for VAT on a reverse charge basis. In order to receive a corrected invoice please contact our customer services department, supplying a copy of your VAT registration certificate or another proof of your VAT registered status, which shows the registered business address and registered VAT number.

Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination's customs authority, or may be billed to the customer through k&k idea fresh solutions Ltd. We suggest that you call your local customs office if you would like more information on customs duties in your country.

Returns

All products returned must be in new, perfect condition in their original packaging. We will not accept returns after 30 days. All returns are subject to a 20% restocking fee. Shipping charges will not be refunded.
We must authorize all returns in advance - please call or e-mail us before sending returns.

Know the product before ordering

You should be familiar with the items and their proper use before ordering. You may e-mail us or call us with questions about our products before ordering. Do not buy an item with a "try and see if this works" attitude. Returns increase costs for all involved.

Shipping damage

Please inspect the outside of packages before signing for them. If there is damage to the package, you may refuse to accept it or make a note with the carrier of the damaged carton and accept the shipment. If you accept a damaged package and discover any of the contents were damaged, please notify the carrier within two days.
For products damaged in shipment with no obvious damage to the packaging, please notify us or the carrier immediately (must be within two days).

Packaging errors

Open all packages immediately and check contents. We make every effort to avoid mistakes. But if you received the wrong item or are short any item, contact us within two business days. We will issue a return authorization and pay the return shipping for the wrong merchandise and the new shipping for the correct merchandise.

Defective merchandise

If any product is found to be defective within 30 days, please notify us immediately. We will issue a return authorization and shipping instructions. We will examine the item. If it is defective we will send a replacement with no shipping/handling charges.
If it is not defective, we will notify you by e-mail and either return it to you at your expense, or charge you a 20% restocking charge.

Liability disclaimer

K&K IdeaFreshSolution Ltd (on the web at www.ifs-store.com) shall not be liable for indirect, special, incidental, or consequential damages.
Our liability under any and all circumstances shall not exceed the price actually paid for the product or part on which such liability is based.
Although we strive for accuracy in descriptions and prices of all products and to maintain adequate inventory to fulfill anticipated orders K&K IdeaFreshSolution Ltd shall not be liable errors including computer errors, unavailability of products, or the negligence of any other parties such as suppliers or shippers.

Order acceptance

All orders are subject to acceptance by K&K IdeaFreshSolution Ltd order fulfillment personnel. With daily fluctuations in commodity prices for metals and fuels, we cannot guarantee future prices of most products, so orders placed at these prices might be limited to quantities available for immediate delivery.

For questions about products, availability, pricing, and shipping, please contact Customer Service using the Contact us menu item or by e-mail or telephone.

 

k&k Idea Fresh Solutions Ltd.


VAT Num.:EL998396190

1 Pipinou Street
Agioi Anargyroi P.C.13562
Athens - Greece
Phone: +30210-2696890
Email: sales@ifs-store.net

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